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Delivery & Returns

FREE UK DELIVERY AND FREE RETURNS

(Please note this does not include footwear bought through ebay and Amazon only items from westwoodsfootwear.co.uk)

 

We aim to process and despatch orders within 24 hours. Orders placed over the weekend will be processed and dispatched on Monday.

 

DELIVERY CHARGES

Royal Mail 48 (2-3 working days) - FREE

Royal Mail 1st Class (1-2 working Days) - £2.99

Royal Mail Special delivery 1pm (excluding Saturdays and Sundays) - £6.95 

UK Collect in store - FREE

 

IRELAND - Airsure/Airmail £7

EUROPE - Royal Mail signed for Airsure/Airmail £7

US and Canada  - Royal Mail signed for Airsure/Airmail £15

 

The cutoff time for next day is 1:00pm Royal Mail collects from our business at 3:30pm every weekday, if we can, we will try and squeeze in any late orders. 

 

RETURNS

If an item is unsuitable you can return it to us (unused) for a refund or exchange. Shoes will be closely examined for signs of wear. Please email or call us for a free returns label. Please securely repackage any returns, complete your returns form, attach it to the parcel with the freepost label showing and take it to your local post office branch. Please make sure you obtain proof of posting.

You have 14 days from the day your receive your items to send them back for a refund. Beyond 14 days we will only accept an exchange. Please call the shop on 0161 428 8612 before posting back anything you have had for more than 14 days unless you are returning the item for an exchange.

We can accept all exchanges/refunds in our store in Cheadle.

With respect to some larger/heavier Items we reserve the right to use an alternative courier for both delivery and returns.

Exchanges/Refunds T&C's

If an item is returned for an exchange or refund please follow these guidelines:

  1. Unworn items must be returned in perfect condition and within 14 days of receipt. Please ensure shoes are only tried on indoors on carpeted surfaces.
  2. Returned items must be unworn, in their original box with labels still attached. Please do not glue or apply tape to the box.
  3. Any damaged goods received must be highlighted to us within 10 days. Please contact us immediately if your item is faulty.
  4. If returning from outside the UK costs involved in returning a product are paid for by the customer at the time of posting. If you require an exchange, this pair will then be sent out free of charge. When returning items from outside the UK we insist you use Airsure if available.
  5. We will process your exchange/refund the same day if possible. Please allow up to 7 working days for the funds to show in your account.

Not affecting statutory rights.

 

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